All items ordered on our website are shipped via FedEx. If you have a FedEx account that you would like to use for your order, please add your account number and zip code that corresponds to the account as a comment when placing your order.
Tracking will be provided for your order via E-mail once it becomes available. Your order can be tracked using the FedEx tracking tool located on their website www.fedex.com.
If your purchase is a product license and you do not require a physical copy of the software, please let us know in the comment section of your order and any shipping charges incurred will be credited to you. (Not all software keys can be sent via email alone, for exceptions, please email [email protected]
Back Ordered Items
If an item that you have ordered is unavailable or on back order, you will be notified via email; at which point you may choose to cancel the order or wait for the item to become available.
e accept all major credit cards (Visa, Master Card, American Express, and Discover) and PayPal payments from customer inside the United States. If your billing address is located outside of the United States, please use PayPal or wire transfer.
Returns will not be accepted without an RMA number. Please send all e-mails to [email protected]. RMA number cannot be authorized over the phone.
An unopened item in the manufacturer’s packaging with all accessories/parts and pieces may be returned within 15 calendar days of receiving the product for a refund.
ALL RETURNED ITEMS MUST BE UNOPENED AND IN THE MANUFACTURER’S ORIGINAL PACKAGING WITH ALL ACCESSORIES/PARTS AND PIECES.
A refund will be issued only after receiving the item at our facility and assessing the condition of the item. A restocking fee may be applied to for items if they do not meet afore mentioned criteria.
No refunds will be issued for items that are not in original resellable condition, missing parts or pieces and will be returned to the customer.
Returns for all Axis products purchased from Securitybestbuy.com that have been opened cannot be authorized unless the item is Dead on Arrival or needs to be repaired.
If an item is DOA [Dead On Arrival] please contact SecurityBestBuy.com via email within 7 business days of receiving it to start the RMA procedure for replacing the item or getting a refund.
If an item becomes damaged, please contact [email protected] to start the repair process. Please allow 6-8 weeks turnaround time for repair on all items purchased from Securitybestbuy.com